COVID-19 Hospital Procedures

As of May 14, the CDC has lifted its mask mandate for VACCINATED people. For businesses like ours, this creates many challenges as there is no clear roadmap how to handle “getting back to normal.” *What we can tell you is that the team at Ashworth Road Animal Hospital is very excited to announce that our clinic is open to clients! *We are thrilled to have face to face interaction with you again! Believe us when we say, we have missed you so much!

As we know with COVID-19, the on-going knowledge is always changing, but as of today:

· Appointments with a doctor will be in-person if requested. You may wait in the reception area but if waiting in your car is more comfortable, just let us know and we will come get you for your appointment.

· We will still offer curbside service if that is preferred. We will have designated curbside concierge service parking spots.

· Only 1 person may come inside with their pet for an appointment to decrease crowding in the building.

· When picking up food and prescriptions, please call ahead of time so that your purchase is filled and ready for you when you arrive. Thanks to your loyalty, we are a busy clinic. This sometimes means we will not have staff available on arrival to immediately fill an order for you.

· Anyone older than 2 years of age who is not fully vaccinated is required to wear a mask when they are anywhere in the building. We have masks available at the reception desk if you forget to bring yours. Masks are for your health as well as ours since not all of our staff is vaccinated. Our small staff is highly trained to provide the best possible care for your pet. Our priority is to keep our staff safe so they can continue to care for our patients. Even one sick employee significantly impacts our ability to do that. We will monitor and adjust our policy accordingly.

· Our restroom is open for public use.

Most of you have been truly wonderful throughout this pandemic; some have not. We prefer to spend our energy positively on how happy we are to be seeing each of you again, as opposed to debating this policy. As we receive more information in the weeks to come, we will make appropriate adjustments. Our goal is a return to normal. We will continue to send new information out to you as our policies change so that you can remain informed. Once again, thank you so much for you continued support and understanding. We can’t wait to see you!


With warm regards,

Ashworth Road Animal Hospital

Our Location

HOURS OF OPERATION

West Des Moines Office

Monday

8:00 am - 6:00 pm

Tuesday

8:00 am - 6:00 pm

Wednesday

8:00 am - 6:00 pm

Thursday

8:00 am - 6:00 pm

Friday

8:00 am - 6:00 pm

Saturday

8:00 am - 12:00 pm

Sunday

Closed

West Des Moines Office

Monday
8:00 am - 6:00 pm
Tuesday
8:00 am - 6:00 pm
Wednesday
8:00 am - 6:00 pm
Thursday
8:00 am - 6:00 pm
Friday
8:00 am - 6:00 pm
Saturday
8:00 am - 12:00 pm
Sunday
Closed